Gift card questions

GENERAL GIFT CARD QUESTIONS
 
1.     What is the Ivanhoé Cambridge gift card?
The Ivanhoé Cambridge gift card can be used to purchase items at participating retailers located in any one of Ivanhoé Cambridge’s 21 shopping centres nationwide. To see a full list of shopping centres, please visit www.shopping.ca.
 
2.     Where can I use and redeem the Ivanhoé Cambridge gift card?
The Ivanhoé Cambridge gift card can be used to purchase items from participating retailers located in any one of the following Ivanhoé Cambridge’s shopping centres.
 
Alberta:
  • CrossIron Mills
  • Southgate Centre
 
British Colombia:
  • Guildford Town Centre
  • Mayfair Shopping Centre
  • Metropolis at Metrotown
  • Oakridge Centre
  • Tsawwassen Mills (opening October 2016)
  • Woodgrove Centre
 
Nova Scotia:
  • Mic Mac Mall Shopping Centre
 
Ontario:
  • Bayshore Shopping Centre
  • Conestoga Shopping Centre
  • Mapleview Shopping Centre
  • Oshawa Centre
  • Outlet Collection at Niagara
  • Vaughan Mills
 
Quebec:
  • Carrefour de l’Estrie   
  • Galerie Place Ville Marie
  • Laurier Québec
  • Montreal Eaton Centre
  • Place Montréal Trust
  • Place Ste-Foy 
 
3.     Can I still purchase a shopping centre gift card?
The only gift card sold at your local shopping centre will be an Ivanhoé Cambridge gift card redeemable at all 21 shopping centres nationwide and their 3,000 stores.
 
4.     Can I still purchase a gift card from my local shopping centre?
Yes, you can still purchase a gift card from your local shopping centre. That being said, it will be an Ivanhoé Cambridge gift card, which will be redeemable at all 21 shopping centres nationwide and their 3,000 stores.
 
Alberta:
  • CrossIron Mills
  • Southgate Centre
 
British Colombia:
  • Guildford Town Centre
  • Mayfair Shopping Centre
  • Metropolis at Metrotown
  • Oakridge Centre
  • Tsawwassen Mills (opening October 2016)
  • Woodgrove Centre
 
Nova Scotia:
  • Mic Mac Mall Shopping Centre
 
Ontario:
  • Bayshore Shopping Centre
  • Conestoga Shopping Centre
  • Mapleview Shopping Centre
  • Oshawa Centre
  • Outlet Collection at Niagara
  • Vaughan Mills
 
Quebec:
  • Carrefour de l’Estrie   
  • Galerie Place Ville Marie
  • Laurier Québec
  • Montreal Eaton Centre
  • Place Montréal Trust
  • Place Ste-Foy 
 
5.     Can I purchase the Ivanhoé Cambridge gift card online?
Presently, Ivanhoé Cambridge gift cards can only be purchased at the Guest Services of 21 shopping centres nationwide. Please visit www.shopping.ca  for a complete list.
 
 
QUESTIONS REGARDING THE PURCHASE OF A GIFT CARD
 
6.     Where can I buy an Ivanhoé Cambridge gift card?
It can be purchased at the Guest Services counters of participating Ivanhoé Cambridge shopping centres. Please visit www.shopping.ca for a complete list.
 
7.     Are there any fees when buying an Ivanhoé Cambridge gift card?
There are no fees associated with the purchase of the card. However, in certain provinces (Ontario, British Columbia, Alberta and Quebec), in compliance with provincial laws, monthly maintenance fees in the amount of $2.50 apply to cards after 16 months following the activation of the card.
That being said, if requested by you in month 15, or before end of month 14 in Quebec, the 16 months will be extended to 19 months.
Nova Scotia provincial laws prohibit maintenance fees, while Manitoba laws allow for fees to be deducted after 12 months of non-use.
For further information, please contact Customer Support at 1-800-840-5542 or Guest Services at your shopping centre.
 
8.     What are the terms and conditions of the Ivanhoé Cambridge gift card?
To see the terms and conditions, please visit www.shopping.ca.
 
9.     Can I make a bulk purchase order?
Yes, bulk purchases are possible at the Guest Services counters of all 21 Ivanhoé Cambridge shopping centres nationwide. For further questions on corporate or bulk orders, please refer to the section below.
 
10.  Is there a limit to the amount I can purchase at the shopping centre? 
There is no limit; however, additional information will be requested for any purchase equal to or over $1,000.
 
11.  Can I cancel or get a refund on my Ivanhoé Cambridge gift card?
Once you complete your order, there are no refunds or purchase cancellations.
 
12.  Will Guest Services ship my card to someone else?
Every gift card purchased at Guest Services will be given to the purchaser and cannot be shipped to a third-party recipient.
 
13.  What denominations are Gift cards available in?
Gift cards can be purchased in any denomination ranging from $5 to $500.
 
14.  What provincial regulations do gift cards fall under? 
Plastic gift cards purchased at the Guest Services counter of any of the 21 Ivanhoé Cambridge shopping centres nationwide are subject to the regulations of the province where the shopping centre is located.
 
 
USING AN IVANHOÉ CAMBRIDGE GIFT CARD
 
15.  What happens if I am purchasing an item that costs more than the value of the Ivanhoé Cambridge gift card?
When purchasing an item that is greater than the value of the gift card, the balance of the transaction can be paid for with cash or by debit or credit card.
  • Start by giving your gift card to the retailer and make sure to give them the full amount on your gift card; otherwise it will be declined.
  • You can pay for the balance of your purchase with any other form of payment accepted by the retailer.
 
16.  Can I use the Ivanhoé Cambridge gift card at more than one retailer? More than one shopping centre?
Yes, you can use your Ivanhoé Cambridge gift card more than once at all 21 shopping centres across Canada (visit www.shopping.ca for a complete list) and their 3,000 stores, as long as there are sufficient funds on the card.
 
17.  Do all retailers in Ivanhoé Cambridge shopping centres accept the card?
While most retailers accept the Ivanhoé Cambridge gift card, a few are not participating in the program. You can consult the gift card section of your local shopping centre’s website or visit www.shopping.ca for a complete list of all stores across Canada.
 
18.  Can I add funds to the Ivanhoé Cambridge gift card?
No more funds can be added to the gift card once the initial amount has been used. You will have to purchase a new gift card.
 
19.  Does the Ivanhoé Cambridge gift card have an expiry date?
The gift card has no expiry date and there are no fees charged at the moment of your purchase. However, there are monthly maintenance fees in certain provinces (provincial laws). For further information, please contact Customer Support at 1-800-840-5542 or Guest Services at your shopping centre.
 
20.  Once a card is purchased, are there any limitations on its use?
The gift card cannot be used to pay for tips or other gratuities, or to make a payment against any account or loan. While most of the stores in our shopping centres honour the Ivanhoé Cambridge gift card, some have chosen not to participate in the program. For a complete list of participating retailers, please visit www.shopping.ca.
 
21.  Can I replace a lost card?
In order to replace a lost card, visit our Guest Services and provide a proof of purchase.  In the case you don’t have any proof or your card shipment is lost, please contact Customer Support at 1-800-840-5542. They will be able to assist you.
 
22.  How do I check my balance and view the transaction history on my gift card?
You can inquire about your gift card account either by calling 1-800-755-8608 or visiting getmybalance.com. You can also keep track of your purchases in the space provided on the back of the card. The available balance can also be viewed on purchase receipts; it is indicated in the authorization code at the bottom.
 
23.  Can I use my gift card to make purchases online?
Gift cards can be redeemed only at participating retailers at all 21 Ivanhoé Cambridge shopping centres nationwide. Therefore, you cannot use your gift card as payment method for an online order.
 
24.  Can I return merchandise purchased with the gift card?
As retailer return policies vary from store to store, customers must adhere to each store's policies.
 
25.  Can purchases exceed the gift card’s value?
The cardholder may combine the use of the gift card with another acceptable form of payment; it is subject to the store’s discretion. Be sure to inform the cashier prior to making a transaction. Please note that Ivanhoé Cambridge is not responsible for in-store policies that prohibit the use of a gift card with other payment types.
 
26.  Are the gift cards reloadable?
A gift card cannot be reloaded with additional funds. However, you can always purchase a new gift card.
 
 
QUESTIONS REGARDING CORPORATE ORDERS
 
27.  Is there a purchase limit for corporate orders?
There is no limit, however additional information will be requested for any purchase equal or over $3,000.
 
28.  Where can I place my order?
You can place your order at the Guest Services counter of your shopping centre.
 
29.  What methods of payments are accepted for corporate orders?
Interac, Visa and MasterCard are accepted payment methods.