• Monday 05-10 10:00am - 6:00pm
  • Tuesday 05-11 10:00am - 6:00pm
  • Wednesday 05-12 10:00am - 6:00pm
  • Thursday 05-13 10:00am - 8:30pm
  • Friday 05-14 10:00am - 8:30pm
  • Saturday 05-15 9:00am - 5:00pm
  • Sunday 05-16 10:00am - 5:00pm


Some stores may have hours that differ from the mall hours displayed above.

Health & Safety Measures

COVID-19: Policies and Procedures. Learn more.

Job

Service Coordinator

Full & Part Time

The Laura Service Coordinator provides exemplary customer service to every customer. In this role, you will support the store in all non-selling functions as per our policies and procedures i.e. POS procedures, merchandising, markdowns, cash desk, and administrative functions.

Responsibilities:
Merchandise and Visual Presentation
- Places goods on the sales floor and window mannequins in accordance with visual merchandising directives.
- Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags respecting SOP guidelines.
- Assists management by changing product placement within the store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
- Completes markdowns and prepares outgoing merchandise (i.e. transfers and special orders) quickly and accurately.
- Ensures Health and Safety standards are met at all times (i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely).

Customer Service
- Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, etc)
- Promotes any loyalty program to all customers.
- Handles customer issues, returns, special orders, exchanges or comments in a professional and positive manner.
- Helps customers returning items find suitable alternatives, considering their unique needs.P.O.S. System
- Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, special orders, etc.).
- Controls all cash handling and adheres to the loss prevention policies and procedures
- Completes administrative functions as directed (i.e. extracting communications received via email, special orders, supply orders, etc.)

Qualifications
- Minimum 2-3 years of experience in a retail environment
- Strong visual merchandising intuition
- Completes tasks quickly, with a sense of urgency
- Attention to detail
- Flexible to the hours of the business
- Lifts approximately 20-50 lbs of product/boxes

Business Hours
    • Monday 10:00am - 6:00pm
    • Tuesday 10:00am - 6:00pm
    • Wednesday 10:00am - 6:00pm
    • Thursday 10:00am - 8:30pm
    • Friday 10:00am - 8:30pm
    • Saturday 9:00am - 5:00pm
    • Sunday 10:00am - 5:00pm
Holiday Hours
    • National Patriots Day - May 24, 2021 10:00am - 6:00pm
    • Saint-Jean-Baptiste - June 24, 2021 Closed
    • Canada Day - July 1, 2021 Closed
    • Labour Day - Sept. 6, 2021 Closed
    • Thanksgiving day - Oct. 11, 2021 10:00am - 6:00pm
    • Remembrance Day - Nov. 11, 2021 10:00am - 9:00pm
    • Black Friday - Nov. 26, 2021 8:00am - 9:00pm
    • Christmas Eve - Dec. 24, 2021 10:00am - 5:00pm
    • Christmas - Dec. 25, 2021 Closed
    • Boxing Day - Dec. 26, 2021 1:00pm - 5:00pm
    • New Year's Eve - Dec. 31, 2021 10:00am - 5:00pm
    • New Year's Day - Jan. 1, 2022 Closed