Manager, Service and Training
Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Position: Manager, Service and Training
Department: Remote - Store Operations
Reports to: Assistant Store Manager of Service and Operations
Direct Reports: No
Forever 21 is seeking an analytical, energetic, and passionate team player to add to our dynamic Retail Operations team! The Service and Training Manager helps oversee new Associates, registers, new floor set concepts, loss prevention, core values, launchers, and manager on duty training. The Manager will ensure that such training is completed in accordance with company-defined practices and processes.
· Actively participates in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution
· Educates and provides feedback to Associates on driving sales through service standards, product knowledge, store presentation, and replenishment
· Manages and measures results by creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
· Communicates training assessments with corporate organization and utilizes the development and implementation of training courses.
· Manages and overseers various field training programs and projects.
· Identifies and arranges suitable training solutions for employees.
· Coordinates with corporate Management to schedule training classes and monitors and ensures attendance.
Knowledge, Skills, and Qualifications:
· Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred.
· Must have at least 2 years of retail experience. Prior supervisory or management experience preferred.
· Must be skilled in coaching and training, strategic planning, and customer service.
· Must have excellent communication and interpersonal skills.
· Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals and lift and carry up to 50 lbs.
· Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month.
Be part of something epic. Be part of Forever 21. Apply today!
- Monday 10:00am - 6:00pm
- Tuesday 10:00am - 6:00pm
- Wednesday 10:00am - 6:00pm
- Thursday 10:00am - 9:00pm
- Friday 10:00am - 9:00pm
- Saturday 9:00am - 5:00pm
- Sunday 10:00am - 5:00pm
- Thanksgiving day - Oct. 11, 2021 10:00am - 6:00pm
- Remembrance Day - Nov. 11, 2021 10:00am - 9:00pm
- Black Friday - Nov. 26, 2021 8:00am - 9:00pm
- Christmas Eve - Dec. 24, 2021 10:00am - 5:00pm
- Christmas - Dec. 25, 2021 Closed
- Boxing Day - Dec. 26, 2021 1:00pm - 5:00pm
- New Year's Eve - Dec. 31, 2021 10:00am - 5:00pm
- New Year's Day - Jan. 1, 2022 Closed
- Good Friday - April 15, 2022 10:00am - 9:00pm
- Easter day - April 17, 2022 Closed
- Easter Monday - April 18, 2022 10:00am - 6:00pm
- National Patriots Day - May 23, 2022 10:00am - 6:00pm
- Saint-Jean-Baptiste - June 24, 2022 Closed
- Canada Day - July 1, 2022 Closed
- Labour Day - Sept. 5, 2022 Closed